Neiman Marcus

I absolutely love the chanel store in this mall! Sophia was so sweet and knowledgeable. I asked for her to keep a small purse on the side for me while I looked at another one at Gucci and she was able to assist. After the experience at Gucci I decided the bag from chanel is what i wanted most and also the costumer service was much kinder and gentle. I don’t always dress up and flaunt things so being treated kindly and helped quickly was exactly what I was looking for. Sophia’s associate was also so sweet and they both were extremely helpful. Thank you so much for the amazing retail experience.

I ordered a coat for my son for my son for Christmas with this store and made it aware to Carol and others that I had not received the item. The item was delivered to the wrong door causing me to have to buy a whole different coat and spend more money while paying for an item I still did not receive. I am a frequent shopper with Neimans but refuse to shop at this location and or with Carol especially after the poor customer service.

Bad customer service ever! I have an online order for return and refund. My original payment method was credit card but they refunded to a gift card. About one month after they received my return since I didn’t receive any refund in my credit card so then I contacted their online customer service. I was told they refunded to my credit card more than 7 business days ago which was supposed to appear in my band account…I asked for a proof of the issue of the refund but they said they didn’t have any. The only way to escalate my issue is to call. I then emailed my issue to Neiman Marcus and one rep told me it might take longer to have my refund appear on my credit card account. And a few minutes later, the same rep said my refund was actually issued as a gift card or check… and asked me to wait for 2-4 weeks to get it by mail…. I asked them to cancel the gift card and refund to my original credit card, but they gave me their gift card department phone number and let me handle this issue made by them!!! I got a couple of reps replies and they all repeatedly said I have to contact gift card department on my own!!!

10 STAR experience…!!!! Have been to many locations and also Bergdorf Goodman. Always have a good experience. I have to say this time was much different. It started off normal but then I met a sales consultant in men’s department named Kim Lancaster. She was one of the most kind and helpful people I have come across in a very long time. Took her time with us and was not pushy and overbearing like some other places. Made me and my friends feel like we were family not just a customers. I will definitely be returning this location and referring everyone to Kim. Such an amazing experience.!!! Whom ever reads this please go see Kim at the Paramus location. She is the prime example of customer service. An absolute asset to the store and you too will think she is FANTASTIC..!!! Happy Holidays.

I bought a jacket and earned $250 gift card last November from Shorthill location. After 8 weeks, I never got anything and nobody helped me to track, even sales person from Moncler who sold to me. I went for shopping in Garden Sate mall and had chance to talked to Elizabeth Neiman Marcus Paramus. She made phone calls and texted to the manager to helped me to get a gift card. After 6 days, I've got an email with gift card. I like to thanks to her and her manager for all the extra works to make things right. They truly make me choose Nieman Marcus from "not to go place" to "let's check first place" for shopping. I'll go back Paramus location shortly to use my gift card and more. Now I know where to shop!

I cannot say enough about this mall ! First, always love that Nieman does Valet Parking. Definitely something I always need. Second…. During the holiday season my fiance decided to call the Chanel store for the boyfriend bag I wanted and he said a woman named Stephanie helped him and was beyond helpful with all his 19171817 questions. From color, to what it looks like if it’s in stock and what other stock they had available. He said they of course informed him during the holiday season stock does run low but will make every attempt to help make sure I would be happy with the bag. Let me tell you ! On Christmas when I opened my Chanel box ! My eyes lit up because we checked so many places and they were out of stock on Long Island. I was beyond thankful he went to the Garden State plaza and was able to obtain it due to the wonderful woman who was working there helping him through the phone. Soooo Kodus to Chanel and that Stephanie girl because my fiancé is definitely annoying on the phone. I appreciate your patience with him and your honestly when knowing it’s the holiday season. And most of all I LOVE MY BAG !!!!!!